AI overuse affects critical thinking; GPT customer service outperforms humans at Allstate; TikTokers use Apple Watches as ankle bracelets

You're in better hands with Allstate's AI-powered customer service than with their human employees, study shows.

A recent directive ordering the National Security Agency to remove any internal web pages with DEI-themed words could inadvertently delete critical classified information necessary for national security, according to an internal memo. For instance, a ban on the word “privilege” could affect documents related to “privilege escalation,” a term often used in cyber operations. The NSA lacks the personnel to properly investigate false positives and is turning to interns to save critical documents before “The Big Delete.”